Terms of Service — Tiago’s Auto Spa
Last updated: 4 November 2025
Legal entity & contact. These Terms of Service (“Terms”) govern access to and use of the websites, booking flows, messaging programmes, and in-person services operated by Tiago’s Auto Spa (“Tiago’s,” “we,” “us,” “our”).
Registered address: 55 East 5th Avenue, Vancouver, BC V5T 1G7
Phone: +1 (604) 568-3110 Email: info@tiagosautospa.com
Website: tiagosautospa.com.
1) Acceptance of Terms
By visiting the website, submitting a form, booking or receiving services (including mobile services), creating an account (if applicable), or consenting to receive SMS, you agree to these Terms and our Privacy Policy (collectively, the “Agreement”). If you do not agree, do not use our services.
2) Eligibility
You must be (a) the age of majority in your province/territory and (b) the owner of the vehicle or have written permission from the owner. For SMS, you must be the mobile account holder or have the subscriber’s permission.
3) Definitions
“Services”: in-shop and mobile automotive detailing and protection (e.g., interior/exterior details, paint correction, ceramic coatings, paint protection film (PPF), window tint), retail product sales, and related advice.
“Site(s)”: tiagosautospa.com and any subpages, forms, and links we control.
“Appointment”: a scheduled service time in-shop or mobile.
“Programme”: our A2P SMS messaging programme (Section 18).
4) Service Descriptions, Estimates & Quotes
4.1 Descriptions. Service menus list inclusions and “starting from” pricing. Exact work and pricing may vary by vehicle size, condition, modifications, and location.
4.2 Inspection. Final scope and price are confirmed after an in-person walk-around and, if needed, test areas.
4.3 Additional work. Heavily soiled interiors, pet hair, biohazards, overspray, sap/tar, severe oxidation, deep scratches, odours, or aftermarket film/tint removal may require extra time and fees (quoted before proceeding).
4.4 Time windows. Estimated durations are guidelines, not guarantees.
5) Appointments, Deposits, Cancellations & No-Shows
5.1 Booking. A valid name, mobile number, email, and vehicle details are required. We may require a deposit to hold the slot.
5.2 Rescheduling/Cancellation by You. Provide ≥ 24 hours’ notice to avoid fees. Late cancellations or no-shows may forfeit the deposit and/or incur up to the booked service minimum.
5.3 Rescheduling by Us. We may reschedule for safety, weather (mobile), equipment, or staffing reasons. We are not liable for costs due to rescheduling.
5.4 Late arrivals. Arrivals >15 minutes late may be shortened or rescheduled; fees may apply.
6) Customer Responsibilities (Vehicle & Contents)
6.1 Remove valuables. Empty the vehicle of valuables, car seats (unless pre-arranged), firearms, controlled substances, and hazardous items.
6.2 Child seats. If we remove/reinstall at your request, you assume responsibility for correct reinstallation and safety.
6.3 Pre-existing damage. You acknowledge chips, scratches, dents, tears, paint defects, or worn materials may remain visible after detailing; we will note visible pre-existing damage during check-in.
6.4 Property left in vehicle. We are not responsible for loss/damage to items left in the vehicle.
6.5 Fuel/keys. Provide sufficient fuel (if we must move the vehicle) and leave a working key/fob.
6.6 Test drive/vehicle movement authorisation. You authorise us to move or, if needed, briefly road-test the vehicle for service, quality checks, or film/coating curing.
7) Results & Limitations
7.1 Reasonable efforts. We use professional methods and care; however, not all defects (etching, RIDS, severe staining, odour, UV damage) are removable.
7.2 Risk tolerance. On thin/compromised paint or fragile materials, more aggressive correction may risk burn-through or damage; if you request aggressive methods, you accept those risks in writing.
7.3 Water intrusion & electronics. We avoid sensitive areas; nevertheless, older or modified vehicles may have compromised seals. You accept residual risk of water ingress.
8) Coatings, PPF & Tint – Special Terms
8.1 Third-party warranties. Manufacturer terms (e.g., ceramic coating, PPF, tint) apply in addition to ours. Registration, maintenance, and care compliance are required for claims.
8.2 After-care. We provide care instructions (wash cure times, chemicals to avoid, maintenance intervals). Failure to follow care guidance may void coverage.
8.3 Edges & panels. PPF edges/reliefs, complex curves, and textured plastics may limit coverage. Minor installation marks (e.g., stretch or micro-marring) can occur and typically diminish with time.
8.4 Glass & electronics. For tint/film, avoid window operation until the stated cure period ends; small moisture pockets may dissipate during curing.
9) Mobile Services
9.1 Location readiness. Provide a legal, safe, reasonably level working area with access to space for our mobile unit; we carry water and power.
9.2 Weather. We may decline or pause work due to precipitation, extreme temperatures, or high winds.
9.3 HOA/Strata rules. You must ensure on-site work is permitted.
10) Photos, Video & Marketing
We may photograph or record the vehicle for quality control, training, and marketing (before/after). To opt out of public use, notify us in writing before service. Security cameras may operate on premises.
11) Payments, Taxes, Gift Cards & Refunds
11.1 Payments. Prices are in CAD and subject to applicable taxes. We accept the payment methods shown at checkout.
11.2 Deposits. Deposits are credited to your invoice; late cancellations/no-shows may forfeit deposits.
11.3 Gift cards/certificates. Subject to the terms shown at purchase; not redeemable for cash unless required by law.
11.4 Refunds. Services are labour and time based; refunds are not guaranteed. If you are dissatisfied, contact us within 48 hours; we may inspect and, at our discretion, offer a reasonable re-service.
12) Chargebacks & Collections
You agree not to file chargebacks for amounts owed where services were delivered as described. We may use collection services for unpaid balances; you are responsible for reasonable collection costs as allowed by law.
13) Online Store (if applicable)
Product descriptions and availability may change without notice. Risk of loss passes to you upon delivery by the carrier. Returns follow the posted policy.
14) Accounts & Site Use
14.1 Accounts. Keep credentials confidential; you are responsible for activities under your account.
14.2 Prohibited use. Do not (a) scrape or copy the Site, (b) interfere with security or operations, (c) use the Site for unlawful purposes, or (d) infringe our IP or third-party rights.
14.3 Third-party services. We are not responsible for third-party sites, apps, or platforms linked from our Site.
15) Intellectual Property
The Site, content, logos, and marks are owned by Tiago’s or its licensors and protected by IP laws. You receive a limited, revocable, non-transferable licence to access the Site for personal, non-commercial use related to arranging Services.
16) Privacy, CASL & PIPA/PIPEDA
Your personal information is handled under our Privacy Policy, compliant with BC PIPA and PIPEDA. We send commercial electronic messages in compliance with CASL. You can withdraw consent as described in the Privacy Policy and Section 18 (SMS).
17) Electronic Communications & E-Sign Consent
You consent to receive records and disclosures electronically, including confirmations, estimates, invoices, policies, and notices, via email, SMS, or in-app messages. Printing or downloading copies is your responsibility.
18) SMS Messaging Programme (A2P 10DLC)
18.1 Overview. We operate a carrier-registered A2P messaging programme to send appointment updates, service reminders, and limited promotions.
18.2 Opt-in methods. You may opt in when you: (a) submit a form with your mobile number and check the SMS consent box, (b) text our business number first, (c) book and consent to updates, or (d) give consent in person.
18.3 Message purpose & frequency. Appointment scheduling/updates, reminders, estimates, and occasional promotions; recurring messages; frequency varies by interaction (typically 1–4 per appointment).
18.4 Cost. Msg & data rates may apply.
18.5 Opt-out. Reply STOP to cancel at any time. You will receive one opt-out confirmation. Equivalent keywords accepted: STOP, END, CANCEL, UNSUBSCRIBE, QUIT.
18.6 Help. Reply HELP for assistance or contact info@tiagosautospa.com or +1 (604) 568-3110.
18.7 Eligibility. You must be the mobile account holder or have the subscriber’s permission.
18.8 Carriers. Mobile carriers are not liable for delayed or undelivered messages.
18.9 Consent records. We maintain records of opt-ins and opt-outs (timestamp, source form, IP where applicable) for compliance.
18.10 Privacy. We do not sell SMS consent lists or message content. Handling is governed by our Privacy Policy.
19) Health, Safety & Environmental
We follow reasonable shop safety and environmental practices, including proper chemical handling and waste disposal. If you have sensitivities (fragrances, chemicals), inform us before service.
20) Warranties & Disclaimers
20.1 Services “as performed.” Except as expressly stated, Services are provided “as is/as available.” We disclaim all implied warranties to the maximum extent permitted by law.
20.2 Weathering & wear. Normal wear, environmental fallout, UV, and improper maintenance are not covered.
20.3 Downtime. We do not warrant uninterrupted Site availability.
21) Limitation of Liability
To the maximum extent permitted by BC law, our total liability for any claim relating to the Services or the Agreement is limited to the amount you paid for the specific Service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, lost profits, or business interruption. Nothing in these Terms limits liability where such limitation is prohibited by law.
22) Indemnity
You agree to indemnify and hold Tiago’s, its directors, employees, and contractors harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms, (b) your misuse of the Services, or (c) claims related to your vehicle or contents.
23) Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., severe weather, power outages, network failures, strikes, acts of government, emergencies).
24) Changes to Services, Pricing & Terms
We may modify Services, hours, and pricing at any time. We may update these Terms; the effective date appears at the top. Continued use of the Site or Services after updates constitutes acceptance. (Current public hours on the site: Mon–Sat 9am–6pm.)
25) Suspension & Termination
We may refuse, suspend, or terminate Services or Site access if we believe you violate these Terms, present safety risks, or engage in fraud or abuse.
26) Governing Law; Disputes
These Terms are governed by the laws of British Columbia and applicable federal laws of Canada.
Venue. Courts of British Columbia (Vancouver registry), except that either party may seek provisional relief (e.g., injunction) in any competent court.
Informal resolution first. Contact us within 14 days of the issue; we’ll attempt good-faith resolution.
27) Notices
We may send notices via email, SMS, Site banners, or posting on the Site. You may send legal notices to info@tiagosautospa.com and 55 East 5th Avenue, Vancouver, BC V5T 1G7.
28) Assignment
You may not assign this Agreement without our prior written consent. We may assign to an affiliate or successor in connection with a merger, sale, or reorganisation.
29) Severability; No Waiver
If any provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later.
30) Entire Agreement; Order of Precedence
These Terms and the Privacy Policy are the entire agreement between you and Tiago’s. If there is a conflict between an estimate/work order and these Terms, the written work order for that job prevails for that job only.